VKARD Terms and Conditions of Sale and Use

The company VKARD, whose registered office is located at 21 avenue Flachat, 92600 Asnières-sur-Seine, and registered under number 912211554 with the Nanterre Trade and Companies Register, hereinafter referred to as “the company”

The client hereinafter referred to as “the user”

The VKARD card display platform and its administration back office, hereinafter referred to as “the service”

The VKARD website and dashboard hereinafter referred to as “the site”

This website is operated by the company. Throughout the site, the terms “we”, “our” and “us” refer to the company. This website, including all information, tools and services it provides access to, is offered by the company to you, the user, provided that you accept all the terms, conditions, policies and notices stated here.

By visiting the site and/or purchasing something from our company, you agree to be bound by the following terms and conditions (“General Terms”, “Terms of Use”), including the terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including, but not limited to, visitors, suppliers, customers, merchants and/or content providers.

Any new tools or features that are or will be added to this store are also subject to the Terms of Use. You may review the most current version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting said updates and/or modifications to our website. It is your responsibility to check this page periodically for changes. By continuing to access or use the website after changes are posted, you accept those changes.

1 – Terms of Use of the “Site” and the “Service”

By accepting these Terms of Use, you represent that you have reached the age of majority in your region, province or state, or that you have surpassed it, and that you have given us permission to allow any minor under your responsibility to use this site. You must not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction when using the Site and the Service (including but not limited to copyright laws). You must not transmit any worms, viruses or any code of a destructive or malicious nature. Any breach or violation of any of the Conditions will result in the immediate termination and suspension of your Services.

2 – General Conditions

We reserve the right to refuse service to anyone at any time and for any reason. You understand that your content (except for credit card information after payment) may be transferred without encryption and that this includes (a) transmissions over various networks; and (b) changes made to comply with and adapt to technical requirements of connecting networks or devices. Your credit card information is always encrypted during transfer over networks and is not stored by the Company. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Site or the Service, any use of the Site or the Service, any access to the Site or any contact provided through the website through which the Service is offered, without our express written authorization. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Conditions.

3 – Accuracy, Completeness and Timeliness of Information

We cannot be held responsible if the information provided on this site is inaccurate, incomplete or outdated. The content of this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete or up-to-date sources of information. If in doubt, you may contact us. This site may contain certain historical data, such as market statistics. By definition, historical data is not current and is provided for reference only. We reserve the right to modify the content of this site at any time, but we are under no obligation to update any information on the site. You acknowledge that it is your responsibility to monitor changes made to our site.

4 – Changes to the Service and Prices

The prices displayed on the Site are in euros excluding French taxes (French VAT). Shipping fees will be indicated in the Client’s cart if they are not offered, and depend on the delivery destination. We reserve the right to modify shipping rates at any time. Prices may be changed at any time without notice, especially in the event of changes in tax or economic data. Items will be invoiced based on the rates in effect at the time the order is recorded. We cannot be held liable toward you or any third party for any price changes, or for any modification, suspension or interruption of the Service due to computer failure.

5 – Products or Services

Some products or services may only be available online through the Site or the Service. Certain product quantities may be limited, and their return or exchange is strictly subject to our Return Policy. We have made every effort to present the colors and images of the products displayed in the store as accurately as possible. We cannot guarantee the accuracy of color display on your computer screen. As such, photos are non-contractual. We reserve the right, without being obligated to do so, to limit the sale of our products or services to any person, geographic region or jurisdiction. We reserve the right to exercise this right on a case-by-case basis. We also reserve the right to limit quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of products or services on this site is void where prohibited by law. We reserve the right to display our brand on products or services, by means of a logo, mention or otherwise. The use of products sold on the Site may be subject to quantity limitations. The use of certain Service features, as well as future new features, may be or may become subject to limitations. The company reserves the right to provide all or part of new features in the future free of charge to any person or entity that has placed an order in the past.

6 – Billing Accuracy and Account Information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address or phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that we believe may have been placed by dealers, resellers or distributors without the Company’s express prior consent. For purchases on the Site, full payment must be made at the time of ordering. Under no circumstances may the sums paid be considered deposits or down payments. For any order placed through our sales service, full payment must be made before the validation of proofs and the production launch. The Client pays all or part of their order by credit card (Visa, Eurocard/Mastercard), via their Paypal account or by bank transfer before manufacturing, in accordance with the provisions of this article. We do not accept check payments. The client must use other payment methods offered. We retain ownership of the Product and the Service until full payment is made by the Client. We reserve the right to block access to the Service if we note any delay in payment, until the situation is resolved. On the Site, purchases are made securely via the Stripe payment platform. We reserve the right to change online payment providers at any time. For credit card payments (blue card, Visa blue card, and e-blue card), all information communicated by Clients to the company is strictly protected and guarantees the compliance and security of each transaction.

7 – Delivery

Delivery Address

We deliver our Products in France and—upon request—can deliver to any country. Products are shipped to the delivery address indicated by the Client when placing the order. Only the address specified in the order is used as the delivery address. The address shown in the Paypal payment is never taken into account.

Delivery Times

Any delivery times indicated on the Site are indicative, corresponding to average processing and delivery times. To ensure these deadlines are met, the Client must ensure they provide accurate and complete delivery information (including: street number, building number, staircase information, access codes, names and/or intercom numbers, etc.). Manufacturing time depends on the number of products ordered.

In case of damaged packages (already opened, missing products…), the Client agrees to notify the carrier and our company by any means, with reserves, within 3 days following receipt of the product. We cannot be held responsible for delays in transport or deterioration of packaging that are not our fault.

Manufacturing Time

Manufacturing times may be extended in case of non-conformity of the file provided. Once production/manufacturing is complete, the Company undertakes to ship the product(s) within a maximum of 15 days. We commit to informing the Client of updates regarding their order processing.

8 – Refund and Right of Withdrawal

Under Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for orders involving the supply of goods made according to the consumer’s specifications or clearly personalized. Since the Products are customized based on information provided by the Client, no refund or credit can be issued by the Company. Once the order is validated and full payment or a minimum 40% deposit has been received, we begin personalization work. From that moment on, no refunds or withdrawals will be possible.

9 – Claims and Exchanges

To guarantee optimal printing or laser engraving quality, we specify at the time of order that our team requires the client to provide a “vectorized” logo in .ai, .eps or .svg format. We reserve the right to refuse a vector file if technically it does not meet our requirements. Any other format provided cannot be subject to a claim for poor print quality. If your product has a defect, an exchange is possible under the following conditions:

• A technical defect is detected on the product, making its use impossible (for example: printed QR code or NFC chip is non-functional).
• A printing defect is detected (for example: missing portion of the logo, text or QR code).

If your product has one of these defects, please contact our team by clicking here.

10 – Comments, Feedback and Other Submissions

If, at our request, you submit specific content (for example as part of a contest or review), or if, without a request from us, you send creative ideas, suggestions, proposals or other materials, whether online, by email, by mail or otherwise (collectively “comments”), you grant us the unrestricted right, at any time, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments you send us. We are and shall be under no obligation (1) to maintain the confidentiality of comments; (2) to compensate anyone for any comments provided; or (3) to respond to comments. We may, but are not obligated to, remove content and Accounts containing content that we deem, in our sole discretion, illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or which infringes any party’s intellectual property or these Terms of Use.

11 – Personal Information

The transmission of your personal information on our store is governed by our Privacy Policy, available on our website. Our company prohibits itself from processing, hosting or transferring information collected from its Clients to any country outside the European Union or recognized as “not adequate” by the European Commission. However, the company remains free to choose its technical and commercial subcontractors, provided that they offer sufficient guarantees in accordance with the General Data Protection Regulation (GDPR: No. 2016-679). Personal Data of users of our products and services is secured and encrypted. Our company undertakes to take all necessary precautions to preserve the security of information and ensure that it is not communicated to unauthorized persons. Personal Data of the User of our products and services may only be processed by our company, our subsidiaries and our subcontractors (service providers), solely to carry out the purposes defined in this policy.

12 – Errors, Inaccuracies and Omissions

There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, delivery times and product availability. We reserve the right to correct any error, inaccuracy or omission, and to change or update information, or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have placed your order). We are not obligated to update, modify or clarify information in the Service or on any related website, including but not limited to pricing information, unless required by law. No specific update or refresh date applied in the Service or on any related site should be interpreted as indicating that all information offered in the Service or on any related site has been modified or updated.

13 – Prohibited Uses

In addition to the other prohibitions stated in the Terms of Use, you are prohibited from using the site or its content:

• (a) for illegal purposes;
• (b) to solicit others to perform or participate in unlawful acts;
• (c) to violate any local ordinance or international, federal, provincial or state regulation, rule or law;
• (d) to infringe upon or violate our intellectual property rights or those of others;
• (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
• (f) to submit false or misleading information;
• (g) to upload or transmit viruses or any other malicious code intended to affect the functionality or operation of the Service or any related website, as well as other websites or the Internet;
• (h) to collect or track the personal information of others;
• (i) for spam, phishing, pharming, pretexting, spidering, crawling or scraping;
• (j) for obscene or immoral purposes; or
• (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

14 – Evolution of Service Features

The Company reserves the right, at its sole discretion, to modify, limit, suspend or delete any or all features accessible via the Service, including those previously offered free of charge. These modifications may include, without limitation, restricted access to certain options, the migration of free features to paid plans, or the removal of obsolete or strategically unsuitable features.

The user expressly acknowledges that access to features via a free plan does not constitute any guarantee of continued availability nor a commitment by the Company to maintain them over time. No compensation or indemnity may be claimed on this basis.

Only subscription to a paid contractual offer (notably the “Pro” plan) guarantees service conditions defined in a separate agreement or within the specific terms of the subscribed commercial offer.

Any modification affecting access conditions to features will be communicated beforehand via a visible notification on the Site, by email, or by any method deemed appropriate. Continued use of the Service after publication of these modifications constitutes full acceptance of the new applicable conditions.

15 – Security of Banking Data

The security of payment information is a priority for VKARD. We use Stripe, a PCI-DSS (Payment Card Industry Data Security Standard) certified payment service provider, to process all payments made on our site. VKARD never stores credit card information on its servers. All credit card data is directly processed and encrypted by Stripe, ensuring fully secure transmission and storage during the transaction. Credit card information is always encrypted during transfer over networks and is not accessible by VKARD.

Stripe complies with the most stringent data security standards and guarantees the confidentiality and protection of your payment information. For more details about Stripe’s security practices, you may consult their security policy available on their website.

16 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee, certify or declare in any way that your use of our Service will be uninterrupted, 100% secure, without delay or error-free. We guarantee that we employ all technical and cryptographic means to prevent decoding of the information we store and to secure all data. We guarantee to use every tool and resource available today to secure and encrypt the Service and the data associated with it. However, we cannot be held responsible for potential data leaks resulting from hacking. In accordance with GDPR, we commit to informing our clients of any data breach detected on the Site or the Service. You agree that we may occasionally suspend the Service for an indefinite period of time to perform technical updates. You expressly agree that your use of the Service—or inability to use it—is at your sole risk. The Service, as well as all products and services provided through it, are (unless expressly stated otherwise) provided “as is” and “subject to availability” for your use, without representation, warranty or condition of any kind, whether express or implied, including implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement. The Company, our directors, managers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall in no case be held liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages, including but not limited to loss of profits, revenue, savings or data, replacement costs or any similar damages, whether contractual, tortious (even in negligence), strict liability or otherwise, resulting from your use of the Service or any service or product obtained through the Service, or for any other claim related to your use of the Service or any product, including but not limited to any errors or omissions in content, or any loss or damage of any kind incurred as a result of using the Service or any content (or product) posted, transmitted or otherwise made available through the Service, even if you were advised that such damages might occur. Because certain countries, states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law in those regions.

17 – Indemnification

You agree to indemnify, defend and hold harmless the Company, our subsidiaries, affiliates, partners, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorney fees, made by any third party due to or arising from your breach of these Terms and Conditions of Sale and Use or the documents they refer to, or your violation of any law or third-party rights.

18 – Severability

If any provision of these Terms of Use is deemed illegal, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Use, without affecting the validity and enforceability of the other provisions.

19 – Termination

Obligations and liabilities incurred prior to the termination date shall survive termination of this agreement for all purposes. These Terms of Use remain in effect unless and until terminated by you or us. You may terminate these Terms of Use at any time by informing us that you no longer wish to use our Services, or when you stop using our service. Access to the Service will then be suspended. If we judge or suspect, at our sole discretion, that you have not respected any provision of these Terms of Use, we may also terminate the service at any time and without prior notice. You will remain responsible for all amounts owed up to the termination date (inclusive), and we may refuse you access to our Services (or any part thereof).

20 – Entire Agreement

Any failure on our part to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. These Terms of Use and any other policy or operating rule posted by us on this site or relating to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications and proposals, oral or written, between you and us (including, but not limited to, any previous version of the Terms of Use). Any ambiguity in the interpretation of these Terms of Use shall not be interpreted against the drafting party.

21 – Changes to the Terms of Use

You may review the most current version of the Terms of Use at any time on the Site. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Use by posting updates and/or modifications on our website. It is your responsibility to check our site periodically for changes. By continuing to access or use our website and the Service after changes to the Terms of Use have been posted, you accept those changes.

22 – Availability

The Company commits to making the service available at least 98% of the time. To ensure the sustainability and security of the service, we must update our hosting environment every month. As such, service interruptions may occur. These interruptions usually last less than 10 minutes and occur during business days and hours. We also cannot be held responsible for incidents related to our subcontractors: hosting provider, registrars, accounting, etc. As a result, any service downtime cannot give rise to claims, legal actions or compensation.

23 – Chatbot Disclaimer

24 – Contact Information

Questions regarding the Terms of Use should be sent by clicking here.

25 – Technical Support

Technical support is available for all users at the following email address: support@vkard.io or through the contact page available on the Site. The Company commits to making all reasonably possible efforts to provide competent and accessible technical support.

Users with a free account receive standard support, limited to email assistance, without guaranteed response time or priority processing.

Users subscribed to a paid offer (including the Pro plan) benefit from premium support, including:

• priority processing of requests;
• reduced response times (subject to contractual conditions);
• personalized assistance;
• and, when justified by the nature of the request, telephone assistance initiated by the Company, at its sole discretion.

This telephone service is not available to users with a free account. No telephone hotline or direct support line is offered, unless stated otherwise in a specific agreement.

26 – Data Processing Agreement (DPA)

By using our services, you accept the terms of our Data Processing Agreement (DPA), available at the following address: https://vkard.io/en/legal/dpa. This agreement governs how we process personal data on your behalf and forms an integral part of these Terms and Conditions of Sale and Use.