Are you a professional wondering how to break the ice when you first meet a prospect?
Here’s a closer look at the surefire techniques you can use to make a good impression and approach your prospects with confidence !
Adapt to the person you’re talking to
If you’re going to win over your contact, it’s important that he or she feels understood and involved from the very first moment of your exchange! That’s why a personalized approach is so important if you want to win over your prospects and arouse their interest!
Your goal? Target your prospects’ professional objectives as precisely as possible and offer them a personalized and convincing exchange.
To successfully implement a personalized approach, it’s important to follow a few basic rules:
Find out about your prospect’s habits
The first exchange with your prospect should enable you to learn more about him! It’s important for you to be able to target your profile, in particular by finding out about your contact’s habits. What are their more or less long-term objectives? What are their values? etc. The more you learn about your prospect, the easier your approach will be! To break the ice and make a success of your first exchange, it’s imperative to propose something that will resonate with your contact! That’s why it’s important to invest time in understanding how your future customer works!
Involve your prospect in the conversation
Involving your prospect in the conversation is essential if they are to feel confident! Get them to tell you about their business, their values and the projects they’re working on, so you can target their profile and get them fully involved in the conversation. This way, your prospect will feel valued and listened to, and will associate your meeting with a positive, reassuring image. Instantly boost your credibility!
Highlight your offers in relation to your prospect’s needs
Is your prospect talking to you about his needs, and you sense that he might be interested in one of your products or services? Why not take this opportunity to highlight solutions that could meet their needs?
Highlighting your offers by bouncing off what your prospect is telling you will show him that you care about his needs!
Adapt your language to your prospect
Approaching a prospect also involves the way you address him! That’s why we advise you to adapt your language as much as possible to that used by the person you’re talking to. This will facilitate the exchange and understanding between you. When you talk to your prospect, you’ll be able to tell whether he’s more casual or more formal, and adapt your speech accordingly.
Always respect your prospect’s way of speaking, to avoid making him feel uncomfortable. By adapting to your prospect, he or she will have a positive image of you, and this will reinforce your credibility and professionalism.
Using humor to break the ice: a good idea?
If you’re an extrovert and like to use humor, this can be a great way to break the ice easily and lighten up an atmosphere that’s a little too formal during a business meeting! However, there are a few rules to follow if you want to use it wisely!
Get to know your prospect’s corporate culture
Many professionals work in a relaxed, friendly environment, but not all companies do! That’s why you need to be very careful before using humor with your prospect, to make sure he’ll be receptive to it!
But be careful: even if you sense that the person you’re talking to is receptive to humor, be sure to choose rather neutral, positive subjects, and avoid self-mockery or sarcasm. The key is to use light, relevant humor – remember, you’re talking to a potential future customer!
Adapt to your interlocutor’s tone
If you want to adopt a light-hearted tone with your prospect, make sure it matches his or her profile and way of speaking. It’s very important to observe your prospect’s behavior, tone and attitude, so that you can address them as naturally as possible.
Humor can add a friendly touch to your conversation, and allow you to approach your prospect in a natural, relaxed way. Remember, though, that it’s always important to project a positive, professional image to your prospect!
Talk about your company’s values before you talk about your products or services!
To give yourself the best chance of success during your first approach, we advise you to focus on your company’s values rather than on the qualities of your products and/or services! This positive approach will reinforce your credibility and give your future customer a global image of you, not just of what you offer!
Before talking about your company, it’s important to involve your prospect and make him feel valued. You can do this by directing your questions to learn more about your prospect’s profile, challenges and objectives. Taking an interest in your prospect’s profile will enable them to share information about themselves, and you’ll be able to bounce back on the discussion to bring up the values you feel your company stands for.
To make the conversation a genuine exchange, we recommend that you offer ideas and advice that demonstrate your added value and expertise. It’s also a good idea to mention positive past experiences and successes to reassure your prospect.
Offer your prospect a digital business card to reinforce your eco-friendly image
To break the ice during your first meeting with your prospect, you can offer him a digital business card that will enable him to find out more about your company, from anywhere and at any time.
Offering a digital business card often makes a lasting impression thanks to its innovative nature: it’s an excellent way of ensuring that your prospect remembers you after you’ve met! What’s more, the digital business card is an environmentally-friendly alternative to paper, which could be very important if your prospect is sensitive to environmental issues, for example!
A first approach is a decisive moment in any relationship, and first impressions are often the ones people trust! A successful approach can lead to a long-term collaboration or to expanding your network : so don’t fail to take care of it! By showing your prospect that you value his or her values and objectives, you’ll increase the confidence he or she may have in you. Making your meeting with a prospect a real success is the result of a relevant and effective approach! Don’t hesitate to question your prospect to establish a genuine connection and a discussion based on exchange.